Effective Date: 05.09.2025

Prime Services is an independent IT consulting and project management provider operating in Luxembourg and across Europe. Our website is hosted by Odoo, and we use Microsoft Office 365 for email communication and secure data storage.

- Email (general inquiries): info@primeservices.lu

- Email (privacy/legal requests): legal@primeservices.lu

We may collect the following personal data when you use our website or contact us:

- Name and surname

- Company name (if applicable)

- Email address

- Phone number

- Subject and message (from our “Contact Us” form)

We do not collect sensitive personal data unless explicitly provided by you.

- Contact Us form: Data submitted through the form is securely stored in our website platform provider, Odoo, which is GDPR-compliant.

- Email communication: If you contact us directly by email, your data is processed and stored in Microsoft Office 365.

- Website analytics: We may use third-party tools (such as Google Analytics) to collect anonymised information about website traffic and usage.

We use personal data only for the following purposes:

- Responding to your inquiries or requests.

- Providing our IT consulting and project management services.

- Maintaining business communication.

- Complying with legal and contractual obligations.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

We process personal data on the following legal bases under GDPR:

- Consent: When you voluntarily provide data through the contact form or by email.

- Contractual necessity: To perform services requested by you or your organisation.

- Legal obligation: To comply with applicable regulations in Luxembourg or the EU.

- Legitimate interest: For basic business operations such as responding to inquiries and improving our website.

- Data collected via the Contact Us form is hosted securely by Odoo S.A., a GDPR-compliant provider.

- Emails and related records are stored in Microsoft Office 365.

- We implement appropriate technical and organisational measures to safeguard your data.

We retain personal data only as long as necessary for the purposes described above or as required by law. Once no longer needed, the data will be securely deleted or anonymised.

As a data subject, you have the following rights:

- Right to access your data.

- Right to rectify inaccurate or incomplete data.

- Right to erase your data (“Art. 17 GDPR right to be forgotten”).

- Right to restrict or object to processing.

- Right to data portability.

- Right to withdraw consent at any time.

For erasure requests: legal@primeservices.lu

For general inquiries: info@primeservices.lu

In addition, the data subject has the right to lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD) in Luxembourg, 1 Avenue du Rock’n’Roll, L-4361 Esch-sur-Alzette (www.cnpd.lu), or with the competent supervisory authority of the State of residence or the place of the alleged infringement.

We may share your personal data only with trusted service providers necessary to operate our business (for example, Odoo for website hosting and Microsoft for email). These providers are GDPR-compliant.

We will disclose data only if required by law or regulatory authorities.

As our service providers (Odoo and Microsoft) may operate data centers outside the EU, personal data may be transferred internationally. In such cases, safeguards such as Standard Contractual Clauses (SCCs) are applied to protect your data.

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.

For questions or requests about this Privacy Policy or how your data is processed, please contact us:

Email: legal@primeservices.lu

Postal Address: 20C rue Flebour, L-9633 Baschleiden - Luxembourg